Refund policy

Return, Exchange, and Refund Policy - Safe Haven & CO LLC

At Safe Haven & CO, we value our customers and strive to ensure you are completely satisfied with your purchase. If you are not satisfied, we offer flexible return, exchange, and refund options to make the process easy and stress-free.

1. Return Policy

  • We accept returns within 14 days from the date you receive your order.

  • Items must be returned in the original condition, with all tags and packaging intact.

  • Refunds will be issued to the original payment method after we inspect and approve the returned item.

  • Customers are responsible for the return shipping cost, except in cases where the product is defective or incorrect.

2. Exchange Policy

  • Exchanges are accepted within 30 days from the date you receive your order.

  • Items must be in their original condition with all tags attached.

  • If you wish to exchange an item for a different size, color, or product, please contact us to confirm availability before returning your item.

  • We will process and ship the replacement item once the original item is received and inspected.

3. Refund Policy

  • Refunds are processed within 7-10 business days after we receive and inspect the returned item.

  • Original shipping charges are non-refundable unless the return is due to an error on our part.

  • If your return is approved, you will be notified via email, and the refund will be issued to your original payment method.

4. Non-Returnable Items We cannot accept returns or exchanges for the following items:

  • Items marked as final sale

  • Custom or personalized items

  • Opened or used items that cannot be resold

5. How to Initiate a Return or Exchange

  1. Contact Us: Reach out to our customer service team at thesafehavenco@gmail.com within the eligible return/exchange period.

  2. Provide Details: Include your order number, the item(s) you wish to return or exchange, and the reason.

  3. Ship the Item: You will receive instructions for returning your item. Please use a trackable shipping method to ensure it reaches us safely.

6. Damaged or Defective Items

  • If you receive a damaged or defective product, please notify us within 48 hours of receipt.

  • We will provide a replacement or a full refund after verifying the issue.

7. Questions? If you have any questions or need further assistance, please contact our support team at thesafehavenco@gmail.com.

We appreciate your trust in Safe Haven & CO and look forward to serving you again!